Warranty

Last updated January 24, 2024

 

Introduction

At WABA Technologies OU, we stand behind the quality and performance of our devices, designed to deliver exceptional durability and advanced skincare solutions. Our commitment to excellence is backed by a comprehensive warranty policy, ensuring customer satisfaction and trust.

Warranty Period

This warranty is valid for a period of 3 years from the date of original purchase, surpassing industry standards to provide our customers with peace of mind and extended reliability.

Coverage

This warranty covers any defects in materials and workmanship under normal use. We are committed to repairing or replacing your device at no additional charge, should it fail due to manufacturing faults during the warranty period.

Exclusions

The warranty does not cover or has limited coverage:

• The battery, which is considered a consumable part and has one year warranty.
• Normal wear and tear, cosmetic damage, or fading.
• Damage resulting from misuse, abuse, accidents, alterations, unauthorized repairs, or connection to incorrect power supplies.
• Use with unauthorized accessories or modifications that impair device functionality.

In-case of an Accidental Damage

One-time replacement for accidental damage: Recognizing the unexpected, we offer a one-time replacement for your device if it suffers accidental damage, subject to our approval process. Fees applicable.

Claim Process

To initiate a warranty claim:

1. Provide proof of purchase.
2. Contact our customer service team via info@waba.health.
3. Follow the instructions provided by our team, which may include covering shipping costs for sending the product to our service center.

Customer Responsibilities

Customers are responsible for:

• Maintaining the device according to our guidelines.
• Covering any shipping costs associated with a warranty claim, unless otherwise specified.

Limitation of Liability

WABA Technologies OU is not liable for incidental, special, or consequential damages resulting from the use of this product. The warranty is in lieu of all other warranties, express or implied, and limits our liability to the repair or replacement of the product.

Governing Law

This warranty is governed by and construed under the laws of the EU, Switzerland and UK, offering protection and rights under these jurisdictions.

Contact Information

For warranty claims, questions, or further assistance, please contact our customer support team at:

• Email: info@waba.health